Manager - Marketing Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Role Description:

Team Leader will manage a team of Marketing Project Owners as direct reports and provide support for their individual development and career path progression. The team size would be around 12+ associates depending on their business units

Key Objectives/Deliverables:

­Team Lead is directly responsible for the performance management and a development plan for the associates.

• Conduct PM reviews/ check-ins to evaluate performance (including timelines and quality objectives), business results, impact, and compliance
• Help the team achieve their goal/target for the financial year
• Have regular meeting with reporting manager (Associate Director) and discuss about their direct reports
• Appropriately manage the workload of direct reports; monitor project timelines and quality and communicate priorities to direct reports
• Provide input on employee development, talent assessment, and keep the Associate Director aware of all the above behaviors on a regular basis
• Encourage appropriate rewards for deserving individual/group performance and results
• Ensure all direct reports are compliant with company policies, procedures, and regulations, and most importantly training needs

Minimum Experience/Personal Skill Requirements:

• Prior experience in team leadership is mandatory with minimum 18 months experience with the promotional material creation.
• Coach, manage and develop a team of creative problem solvers
  • Identify, recruit, and select top talent
  • Live the Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement
  • Embrace and champion change
  • Demonstrated ability to appropriately escalate when issues arise
  • Use situational leadership to adapt leadership style for each individual
  • Monitor employee engagement and team health
  • Manage new-hire onboarding process
  • Utilize myPM process to operationalize organizational goals for team members
  • Utilize Coaching Framework
  • Partner with direct reports to create individual development planning/action planning
  • Serve as trusted career advisor, and work with HR to identify career opportunities as appropriate
  • Conduct effective one-on-one coaching sessions using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill, and performance gaps.
• Know processes, brand strategies and tactics, and support resources
  • Understand culture, organizational structure, roles, and practices, including strong knowledge of how Marketing Operations fits into bigger picture of Marketing Services and the organization
  • Understand outside agency structures and processes
  • Know products and services and disease states
  • Model strong knowledge of tactic lifecycle
  • Demonstrate knowledge of tactic types and associated requirements
  • Actively participate in deviation investigations
  • Show knowledge of systems, software, tools, and Supervisor resources
  • Exhibit knowledge of healthcare environment and regulated industry practices
• Ensure quality, speed, value, and compliance throughout the Customer Information Materials Lifecycle
  • Follow basic project management when leading special projects
  • Identify improvement opportunities and remove barriers
  • Partner effectively across functions
  • Conduct capacity planning and resourcing
  • Uphold policies and procedures
  • Demonstrate ability to partner effectively across functions by cultivating a strong network of cross-functional colleagues
  • Facilitate shared learning forums to identify challenges and establish best practices across the team

Education Requirements:

• Master’s degree in a Business Management/ Pharma/ Social Sciences/ B.E./ B. Tech
• Project Management certifications will be a plus

Other Information:

• Some travel required (0-10%)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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