Manager - Home Owner Relations

About Isprava Isprava is a leader in the luxury holiday home market in India specializing in serving a discerning clientele along two fronts:Design, construction, furnishing, and management of sophisticated luxury homes that celebrate heritage alongside modernity and sustainability.Hospitality Services, Refurbishment, and Rental Management for luxury holiday homes curated from an exclusive list of homeowners. A testament to Isprava’s offering is our distinctive client list comprising prominent business and sports personalities and reputed professionals from across the globe like Kris Gopalakrishnan (Co-Founder Infosys), Sunil Gavaskar (Legendary Cricketer), and Farah Khan (Bollywood Filmmaker and Writer) amongst others. Isprava also boasts a diverse group of marquee investors including some of the world’s largest family offices like the Godrej , Piramal and Burman (Dabur) family office alongside other reputed global professionals. Headquartered in Mumbai, our projects are currently spread across Goa, the Nilgiris, Alibaug, and various other locations. Isprava is positioned for significant growth in the next few years and is perfect for entrepreneurial individuals who enjoy a flat, flexible and fast-paced workplace. For more information about us login to Lohono Stays Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travelers which offers high-end luxury homestays across holiday destinations in India and South-East Asia. Lohono is Asia's leader in luxury villa stays, ranking in the top five in the region. For more information about go thru Designation: Manager - Home Owner Relations Location: Goa and Mumbai Key Responsibilities ✔ Serve as first point of contact for all check-in/Home Owners ✔ Collates a centralized database of all the queries/complaints/concerns received from Home Owners/rental guests and ensures they are attended to by internal team ✔ Seek, process and assist in executing rental Home Owners’/rentals guests requests and queries with the help of concerned department ✔ Attend and record queries regarding services, processes and re-direct them to the respective manager/team member ✔ Responsible to follow up, co-ordinate and find conclusions to all the relevant issues and concerns raised by Home Owners/rental guests ✔ Actively coordinates with internal teams to ensure timely attention to guest services ✔ Escalate unattended matters to Guest relations manager and seek augmented support wherever necessary ✔ Maintain trackers, reports for client interaction, glitches attended and resolved, open or closed issues, list of escalations created and issues resolved ✔ Collects feedback and ensure query/concern resolution Key Requirements Bachelors ( Hotel Management/ Travel and Tourism)7-10 years of prior experience in customer service/ guest relations Key Skills ✔ Good communication skills ✔ Good interpersonal skills ✔ Active problem-solving skills ✔ Customer Focus ✔ Ability to handle pressure ✔ Well-presented, polite and tactful ✔ Good organizational skills ✔ Must be flexible with working nights, weekends, and holidays. ✔ Proven excellence in customer service. Skills: active problem-solving skills,customer focus,good organizational skills,ability to handle pressure,cooperative & good communication skills with excellent verbal and written english,well-presented, polite and tactful,good communication skills,good interpersonal skills,proven excellence in customer service.,must be flexible with working nights, weekends, and holidays.