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Manages the design, planning, maintenance and operational integrity of mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, high-reliability environments (Data centers, medical facilities, laboratories, utilities infrastructure, etc.). Develops and implements standards and practices to improve operational efficiency. Coordinates proactive monitoring and maintenance of facilities systems to ensure maximum operational efficiency and uptime. Plans, budgets and schedules repairs and modifications to critical facilities. Responsible for providing technical expertise, tasking, training and oversight to facilities team members. Coordinates response to emergency situations that may impact operations. Monitors the execution of facility policies and practices and ensures that facilities team follows organizational and governmental operation and safety standards. May work with outside vendors. Selects, develops and evaluates personnel ensuring the efficient operation of the function.
Working at NTT
The role of Critical Facilities Maintenance Management is responsible for working with colleagues and direct reports to facilitate the operation and maintenance of the Data center. This role manages and leads solutions for the planning, design, engineering, operation and maintenance of mission critical facilities.
Key Role and Responsibilities:
- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, recognition/reward and performance management systems.
- Responsible for all strategic and tactical aspects of the facilities management and critical environment operations including, but not limited to, facilities management, electrical, mechanical, monitoring, control systems and asset management operations.
- Manages operations and maintenance of all assigned site critical infrastructure equipment and systems.
- Support the creation, review and approval of critical environment procedures.
- Manage annual contract budgets and accounts, producing site related financial, activity and other statistical information and reports as requested.
- Oversee maintenance management system usage and reporting.
- Ensure the provision of healthy and safe working conditions and that both clients and NTT health and safety policies and process is effectively implemented across both employee and subcontractors activities and are regularly reviewed.
- Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
- Ensure that customer requests for service are responded to professionally and timeously.
- Review routine maintenance tasks in accordance with NTT safety policy and procedures and drive adherence to business policies and processes at site.
- Ensure that buildings, grounds and equipment are inspected for unsafe or malfunctioning conditions.
- Establish operational and performance benchmarks, conducts analyses and prepares reports on all aspects of the critical facility operation and maintenance.
- Ensure contractually agreed SLA's and KPI's within the scope of works (SOW) are met and customer focus in all areas of operational activity.
- Support and oversee parts management process for maintenance and repairs.
- Responsible for service contracts compliance administration; assists with developing scope of services, terms and conditions, and costs; drafts and submits service related bids and evaluates contracted work ensuring compliance with agreement.
- Review all maintenance to ensure the highest level of efficiency without disruption to the business.
- Assist in providing on-site field coordination supervision and project management support for the operation of a Data center.
- Update practices consistent for Data center operations and equipment, including scope of work standards.
- Develop and drive the implementation of strategy and long-term objectives to ensure cost-saving opportunities are realised alongside client satisfaction.
Knowledge, skills and attributes:
- Highly motivated with the ability to supervise, manage and lead others
- Knowledge of construction planning, mechanical or electrical systems necessary, building controls, fire systems, and security systems
- Knowledge of building automation systems
- Technical proficiency in planning and scheduling
- Strong communication skills with the ability to lead meetings and actively facilitate progress to achieved desired outcomes
- Ability to use independent judgment in making highly visible and complex decisions
- In-depth knowledge of maintenance management programs
- Ability to think strategically and develop operational plans and goals to achieve outcomes
- Considerable knowledge of local, state and federal laws associated with building codes as they apply to delivering maintenance services
- Ability to read and identify discrepancies in blue prints
- Ability to formulate and effectively and efficiently implement policies and procedures
- Ability to develop, prepare and monitor complex budgets
- Ability to supervise and coordinate facilities projects on schedule
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in a technical, mechanical or electrical field
- Relevant trade certification
Experience required:
- Demonstrated experience in operational management of people, process and technology
- Demonstrated experience in a managerial / team lead role in a critical facility engineering and maintenance capacity
- Demonstrated experience in coaching and mentoring teams on a daily basis
- Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
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