AddressCompany Overview
Gmware is a leading provider of customized tech and operations solutions to small, medium, and large enterprises. Our technology is used by industry leaders worldwide. With a team of 11-50 employees, we are committed to helping our clients grow and succeed.
Job Overview
We are hiring a Manager Backend Operations - International Process to oversee and manage the Backend operations for our international clients. This is a mid-level position requiring 4 to 6 years of experience. The job location is Mohali, Punjab, India. The employment type is Full-Time.
Qualifications and Skills
- 4 to 6 years of experience in Backend operations
- Proven track record in managing International processes
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Good understanding of back office operations
- Ability to build and maintain client relationships
- Analytical and problem-solving skills
- Proficient in using MS Office suite
- Knowledge of international relations and cultural sensitivity
Roles and Responsibilities
- Oversee and manage the Backend operations for international clients
- Monitor and ensure smooth functioning of day-to-day operations
- Implement processes and systems to improve operational efficiency
- Manage a team of Backend operations executives
- Train and develop team members to enhance productivity
- Collaborate with cross-functional teams to optimize performance
- Ensure compliance with company policies and quality standards
- Handle client escalations and resolve issues in a timely manner
- Monitor key performance indicators and prepare reports for management
- Identify areas for improvement and implement strategic initiatives
