AddressCareer Area:
Supply Chain and LogisticsJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that customers succeed.
Role Definition:
Logistics Analyst is responsible for working on Dealer Claims and Returns for multiple Cat parts facilities.
Responsibilities:
Works with Caterpillar Dealers to utilize existing web-based system / ERP for receiving information of Returns material.
Provides necessary assistance to dealers to work on problem resolution and process improvement.
Representing the service parts facilities as the Claims & Returns coordinator, responsible for contacting dealers on discrepancy and disposition issues.
Provide Claims support for various service parts facilities / Logistics Centres located in US, Europe and Asia Pacific regions.
Meet required levels of customer service / turnaround time, agreed upon with the parts facilities.
Analysing various data, generating reports & metrics for the facilities.
Troubleshoot EDI issues related to Returns with system & technical teams.
Actively participate in all technical or functional discussions to establish an effective RCCA to prevent the re-occurrence.
Identifying and resolving inventory discrepancies. Coordinating efforts with facility to ensure inventory counting’s are completed and discrepancies are resolved.
Support the IT team to ensure successful installation as well as post implementation support of the SPM system.
Apart from core responsibilities, be flexible to support Inventory control processes whenever required.
Degree Requirement:
Candidate must have 4-year college degree.
Work Experience:
Minimum 5+ years of related experience in Supply Chain Management or Logistics or Warehousing functions.
What you will have:
Logistics Management :
Knowledge of logistics and management; ability to follow proper processes and run operations for effective and efficient movement of materials and finished products.
Describes basic logistical processes and sub-processes.
Identifies issues and considerations for inbound and outbound logistics.
Supply Chain Management :
Knowledge on Claims, Returns, Inventory Adjustment and Location Audit to ensure Inventory Control for the facilities.
Knowledge of return authorizations, material receipts and dispositions.
Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Accuracy and Attention to Detail:
Develops alternative techniques for assessing accuracy and relevance of information.
Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
Identifies and documents specific problems and resolution alternatives.
Helps to analyse risks and benefits of alternative approaches and obtain decision on resolution.
Uses fact-finding techniques and diagnostic tools to identify problems.
Ability to prioritize and multi-task various responsibilities.
Analytical Thinking:
End user knowledge and exposure in SAP, IBM Mainframe and/or any ERP.
Experience with SAS, statistical analysis using MS Excel (Pivot tables, v-lookups, etc.).
Demonstrating basic Project Management skills.
Effective oral and written communications skills required to collaborate with a wide variety of teams to achieve project deliverables.
Strong initiative and ability to learn quickly is desired.
Should have good team skills and positivity for working in a cooperative and diverse team environment
Posting Dates:
March 21, 2024 - March 28, 2024Caterpillar is an Equal Opportunity Employer (EEO).
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