AddressROLE AND RESPONSIBILITIES:
The ideal candidate for the role of a Zonal Manager will be an enterprising individual with a proven track record of delivering business results and managing teams, with a strong desire for driving exponential revenue growth. The individual will:
- Be responsible for managing and growing the overall P&L of their stores
- Grow and manage a portfolio of 50 to 100 stores across a geographical region
- Set targets for the AOMs and ensure appropriate cascading across all the stores in the Zone
- Identify areas for additional market penetration
- Monitor stores' growth through weekly review meetings with the AOMs
- Adhere to review guidelines and parameters defined by the head office and the BU Head
- Identify and address issues with under-performing stores
- Manage and expand existing stores' business as well as drive revenue growth in new stores
- Ensure strong store openings
- Understand and take actions on the store audits, market data and performance reports
- Help develop and ensure strong execution of BTL marketing strategies
- Ensure timely and adequate store staffing as per the manpower plan, and keep the attrition levels in control
- Ensure a robust talent pipeline for all the stores in the Zone
- Build and deliver the extraordinary shopping experience that delights our customers, resulting in industry leading NPS
- Drive effectiveness and productivity of the teams by supporting and ensuring the highest quality of hiring, training and retail operations
- Set and deliver the highest standards of store upkeep and staff grooming
- Create a high energy work environment across all stores in the Zone
- Develop deep customer understanding through store visits, customer interactions, and analysis of customer feedback and other reports
- Conduct regular store visits to preempt customers' issues and concerns
- Control and improve the cost structure of the Zone
- Maintain costs in line with the budget (in both, absolute and percentage terms)
- Manage the manpower cost as per the budget
- Minimize/eliminate shrinkage
- Build on the startup culture with a 10X growth spirit (doing things the "Lenskart Way")
- Compliance to the code of conduct and POSH guidelines in letter and spirit
- Be responsible for effective administration and control of the Zone operations
- Ensure complete legal and process compliance across store functions
- Build local networks with governing bodies, administrators and community
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- At least 8-10 years of retail and general management experience (including international), spanning operations and business strategy
- Experience of managing a P&L in a fast growth environment
- Expertise or knowledge of Omni-channel sales strategies and processes
- Preferably holding an MBA degree from a reputed institute
PREFERRED SKILLS AND COMPETENCIES:
- Strong business acumen with a passion for results: demonstrating high degree of commitment
- Strong operational expertise- with deep understanding of the geography
- High process orientation with extensive experience in process management
- Superior analytical, evaluative, and problem-solving capability
- Strong operational expertise
- Demonstrating Collaborative Ownership - Ability to discuss with courage, clarify, and agree on expectations of each other
- Ability to challenge the status quo and set high performance standards
- Ability to work in an extremely agile, unstructured and evolving environment
DESIRED VALUES:
- Having a Customer and Team Obsession - Taking decisions and actions with a customer first approach
- Exhibiting high Start-up Energy - Learning at a rapid pace and setting new standards for oneself and others
- Having the mindset to Fail Harder - Taking accountability of failures and learnings
- Having a 10X Thinking - "Think Big-Talk Big-Act Big"
