Address Scope:
- As a Telecom Analyst Lead, you will be responsible for the efficient management of the telecommunications and network services within the organization.
- This role involves invoice processing, vendor management, coordination with service providers, and ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- The Telecom Analyst Lead will play a crucial role in optimizing telecom expenses, resolving billing discrepancies, and enhancing operational efficiencies.
- Engage with global vendors to understand the local Telecom policies and standards to amend them to our organization's requirements.
What you’ll do:
- Invoice Processing:
- Analyze telecom and network circuit bills for accuracy and adherence to contracts.
- Conduct regular reviews to identify discrepancies, approve payments, and manage telecom and network circuit billing disputes.
- Vendor Management:
- Establish and maintain effective relationships with telecom vendors.
- Monitor and evaluate telecom carrier and Telecom Expense Management (TEM) vendor performance against SLAs and KPIs.
- Service Coordination:
- Coordinate with service providers for the implementation of new connections and address escalations promptly.
- Interface with the TEM services provider to align with the monthly budget spend and manage account activities.
- Cost Optimization:
- Conduct a cost-benefit analysis to consolidate and streamline operations.
- Identify opportunities to improve operational efficiencies and reduce overall operational costs.
- Implement strategies to optimize telecom expenses while maintaining service quality.
- Compliance:
- Conduct regular audits to ensure compliance with contracts and statements of work.
- Ensure accurate record-keeping of mobility, data, and voice services inventory, accounts, and invoices.
- Internal Liaison:
- Act as a liaison between internal employees and external vendors.
- Respond to and resolve inquiries related to service, operations, and billing questions.
- Timely activation, conversion, and deactivation of mobile connections as per the organization's requirements.
What we are looking for:
- Bachelor's degree in a relevant field.
- Proven experience in telecom management, vendor relations, and invoice processing.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Should be willing to work in global friendly hours to cater to all global needs.
- Knowledge of telecom industry trends, technologies, and regulations.
- Familiarity with Telecom Expense Management (TEM) tools and processes
- Knowledge in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
- Stakeholder management
- Analytical ability to organize, evaluate, and present complex data.
- Ability to handle critical situations and manage complexity.
- Time management, detail orientation, problem-solving ability, ability to work independently.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report
which outlines our commitment to change, and our video
celebrating the differences in all of us in the words of some of our associates from around the world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
