AddressCompany Overview
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you'll do
As a Lead Database Administrator at DocuSign you will work with a group of like peers to help support the existing database systems, while designing the next version of the infrastructure. We have no down time and demand very high availability from our system (we strive for five 9s). When not supporting the existing systems, you will help collaborate with engineering, architecture, and product management to create the next great platform features that will drive impact. You will share in an On-Call rotation to support the platform 24X7. We are pushing the boundaries of what’s possible with SQL server and this position will push your SQL skills to the next level.
This position is an individual contributor role reporting to the eSign Database Manager.
Responsibility
- Provide database monitoring and support of multiple 24/7 Enterprise SQL Server AlwaysOn availability groups
- Troubleshoot issues as they occur, working with the Operations Team during incidents, and resolving problems quickly and to a high standard
- Maintain database performance by identifying and resolving production and application development problems, calculating optimum parameter values, evaluating new release code, answering developer questions and advising on code changes
- Develop and configure database solutions, configuration of new systems, defining database structure, improving security, ensuring back-ups and restores meet audit requirements
- Ensure all database systems meet RPO & RTO policies
- Participate in CIS, ISO, STIG, PCI & IRAP information security compliance work as needed
- Work with the Engineering Team to design and optimize SQL solutions
- Work with the Operations Team to manage, install and configure servers in multiple data centers around the world
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Participate in an On-Call rotation
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 12+ years of experience as a SQL Server administrator and Production Support DBA
- 3+ years of experience with SQL 2017, 3+ years of experience with SQL 2019
- Hands-on experience administering and troubleshooting AlwaysOn availability groups and WSFC’s
- Proven ability in database monitoring, troubleshooting, issue analysis and problem solving
- Proven ability in performance tuning slow running queries to reduce resource usage
- Understanding of server setup and configuration for optimal resource usage good understanding of database design concepts and impact on systems
- Familiar with Google suite
Preferred
- SQL 2022 experience
- Be self-motivated, able to work independently as well as in a collaborative environment
- Ability to work closely with developers to resolve issues and improve systems
- A strong team player and quick learner
- In depth knowledge of backing up, restoring, and moving SQL databases along with the ability to plan and implement sophisticated Disaster Recovery strategies
- Experience using SolarWinds SQL Sentry to monitor, troubleshoot and resolve performance issues
- Strong understanding of database theories, principles, and best practices
- High level knowledge of Windows and Windows security and how they affect SQLServer
- Knowledge of PowerShell scripting
- Experience in setup, configuration and maintenance of Azure Managed Instances
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills
- Able to guide and support more junior team members
Life at DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.
Our global benefits
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits
Options for 100% employer-paid health plans from day one of employment.
Retirement plans
Select retirement and pension programs with potential for employer contributions.
Learning & development
Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events.
