AddressMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.
The Opoortunity:
The Site Reliability Engineer is a new role at an exciting time for OpenText as we seek to scale and optimise our internal and external processes, transforming key services to cloud and delivering a customer experience that delights across all touch points. The initial focus will be on maturing our Software Factory, SaaS Fulfilment and DevSecOps continuous deployment delivery capabilities.
You are great at:
- Apply problem-solving and structural thinking skills to solve ambiguous business issues or challenges, sometimes with limited information. Simplify complexity and help lead others to develop the same process thinking.
- A natural collaborator, work with other engineering and design teams to consistently deliver great end-to-end customer experience across stages, channels, and other touchpoints in the customer journey.
- Write high-quality code that satisfies customer needs and strives for simplicity, clarity, and testability. Participate in code reviews or use collaborative programming techniques to promote high quality business outcomes.
- Promote a collaborative team environment and work closely with colleagues to achieve business objectives. Collaborate with stakeholders (business stakeholders, product owners, project managers, and end users) to understand functional and non-functional requirements.
- Investigate and propose solutions to development and design problems. Participate in scope of work estimation and forecasting. Adhere to architecture, design, implementation, and security standards and best practices.
- Conduct analysis to determine integration needs, and design and plan integrations. Implement unit and integration tests and conduct functional and performance testing where appropriate.
- Develop reusable software building blocks to enable faster delivery. Improve performance of existing software by diagnosing and resolving critical issues.
- Prepare technical documentation, including software design evaluation plans, test results, and technical manuals.
- Ensure that baseline data is available prior to implementing change, so that metrics for improvement can be designed and tracked over time to measure success.
- Help develop and embed the view that Cloud Transformation activity is not a one-off activity in a particular area, but a constant. Acknowledgement that the pace of change is driven by external factors, we need to ensure that we can constantly adjust to meet external drivers for an improved and updated customer experience working to delight not only external but internal customers.
What it takes:
- We’re looking for someone who has a start-up mentality, who is excited to move fast, innovate and challenge assumptions.
- The successful candidate will have a good balance of head-in-the-clouds and feet-on-the-ground pragmatic, focused on simplification approach, and who can lead by example.
- Someone who approaches problems with curiosity for a best practice solution, leveraging market best practice views for standardization.
- Someone who has proven experience in transforming businesses from on-premise hosting to public cloud, preferably using AWS and related tooling and Agile methodologies.
- Amazon AWS and Microsoft Azure certified DevOps Developer, Solutions Architect and Cyber Security. Proven experience using Terraform to deliver infrastructure, applications, and services as code on cloud platforms such as AWS and Azure.
- Proven experience in delivering monitoring solutions as “Infrastructure as Code” using Terraform, Ansible, AWS CloudFormation, Azure Resource Manager, Chef, Puppet, and similar technologies.
- Expert in Microservices Architecture which make applications easier to scale and faster to develop, enabling innovation and accelerating time-to-market for new features.
- Expert with Docker and container orchestration systems such as EKS, K8s, Docker Swarm etc. Proving experience of deploying and managing large, containerized workloads in AWS (ECS and EKS).
- Site Reliability Engineers will also have to add automation for improved collaborative response in real-time, besides updating documentation, runbook tools, and modules to ready teams for incidents. Experience of designing and implementing CI/CD systems.
- Strong experience with Serverless technologies including Serverless Spark, Lambda, DynamoDB etc.
- Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn).
- Proven experience in Technical Leadership in delivering innovative solutions able to collaborate with business leaders in building and running sustainable production systems, which can evolve and adapt to changes in a global business environment.
- Energy, focus, assertiveness, and diplomacy: Knowing when to push an agenda and when to let a situation develop, rest, or advance.
Highly developed communication skills: Ability and comfort with working at executive levels.
Micro Focus’ (now OpenText) efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
