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SalaryAbout Merkle
Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle at
1-877-9-Merkle or visit www.merkle.com.
Job Description
Key Responsibilities (non-technical) – Having 2-4 years of experience
- Ensure that all projects are completed within budget and in a timely manner
- Check feasibility of project execution (timelines included) and flag any concerns
- The person will take ownership of the assigned project(s) under limited guidance of the supervisor
- Build the project plan with clear timelines for each milestone. Set up and implement new and on-going projects. Provide timely status reports, project analysis and recommendations. Proactively identify project risks and develop risk mitigation plans
- Organize meetings with internal stakeholders such as survey programming, data processing and coding teams to ensure seamless execution of projects
- Tasks may include:
- Contribute ideas to improve look and feel of survey with a view to improve respondent engagement
- Define sampling plan and identify potential bottlenecks
- Analyze key project metrics with a view to improve performance
- Ensure quality measures are followed
- Update clients regularly on project progress
- Ensure key project performance metrics such as project profitability are met or exceed established guidelines
- Consistently exceed client expectations from project inception through completion
- Closely liaise with clients for projects briefing and post survey information
- Support the team in preparing invoices of completed projects in a timely manner
- Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools
- Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project
- Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues.
- Communicate effectively with vendors (i.e., panel companies, translation agencies, CATI partners)
- Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs
- Escalate any outstanding issue to supervisor as soon as identified
- Ensure process documents are updated from time to time
- Contribute to team meetings by being prepared and sharing ideas
Key Responsibilities – Technical:
- Should be able to test links in tools like Decipher, ConfirmIT
- Data checking e.g., identify straight liners, speeders, verbatim checks etc.
- Should be able to understand and QC different deliverables like data tables, coded data, reports, scorecards etc.
- Create cross tabs on Decipher and Q
- Basic understanding of SPSS i.e. should be able to write basic syntax, take frequency, update data etc.
- Create reports in PowerPoint
- Good in excel
