L1 IC2 EBS Support

Responsibilities:

• Provide application support to end users and perform daily health monitoring, system capacity review and allocation of adequate capacity
• Troubleshoot and resolve technical and database issues
• Maintain Service Level Agreement documentation, SOPs
• Assist with Incident Resolution and user complains for L2 support
• Escalate problems and issues to relevant department/managers

Requirement:

• Diploma/Degree in Engineering (Computer / Telecommunication), Computer Science or Information Technology or equivalent
• Level 1/2 application support experience is an advantage
• Ability to provide rotating 24/7 (after hours) application support depending on operational needs
• Experience in ERP (Oracle, iScala), CRM( Oracle, Salesforce), risk assessment work and Hospitality industry will be advantageous.
• Excellent verbal and written communication skills.

Work location : Pune