Address Opening: 1 Nos.
Job ID: 67913
Employment Type: Full Time
Reference:
Work Experience: 6.0 Year(s) To 10.0 Year(s)
CTC Salary: 7.00 LPA TO 12.00 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: ITES/BPO/KPO
Qualification: Any - Any Graduation
Location:
- Ahmedabad
Job Description:
Job Description: BPO Manager
Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
Responsibilities:
- Lead and develop the BPO team, handling recruitment, training, and performance management.
- Establish and optimize operational strategies to meet client needs and internal goals.
- Build strong client relationships, addressing inquiries and identifying improvement opportunities.
- Streamline processes, reduce costs, and maintain high service quality and compliance.
- Analyze performance metrics, prepare reports, and present insights to senior management.
- Foster a collaborative work environment and provide continuous coaching to the team.
Requirements:
- Min. 3 to 4 years experience in Team handling and managing BPO/ KPO operations
- Bachelor's degree in Business Management or related field.
- Proven BPO operations management experience with a focus on leadership and service delivery.
- In-depth understanding of BPO processes and industry trends.
- Strong communication, analytical, and organizational skills.
- Proficiency in project management tools and software.
- Ability to drive data-driven decisions and ensure data security and compliance.
Join us as a BPO Manager to drive operational excellence and client satisfaction through effective team management and process optimization.
Offered Benefits / Facilities :
- 5 Days Working
- UK Shift
- Rotational OFF
Key Skills :
- Team Handling
- Sla
- Escalation
Company Profile
Ahmedabad based KPO service provider having expertise in delivering quality services to our clients. Having started with a small team of 15 members, they are now boasts of more than 100 competent and skilled employees. Their aim is to provide cost benefits to our clients and gives an advantage of a flexible and knowledgeable workforce. The company possess a wide range of travel technology products, ranging from CRM, reservations systems, back office systems and B2C/B2B booking engines especially developed for travel agents and tour operators.
