Junior Customer Support Executive

Job Title- Junior Customer Support Executive

6 days working

Shifts - US,UK Australian, Indian

Job Description:

• Customer Communication:Cultivate and maintain strong, positive relationships with our customers through effective communication via email, phone calls, and other channels.
• Customer Support: Assist in addressing customer inquiries, resolving issues, and providing timely solutions to ensure their satisfaction.
• Product Knowledge: Develop a comprehensive understanding of the product to effectively guide customers on how to maximize their benefits.
• Onboarding:Facilitate the onboarding process for new customers, ensuring a seamless transition into utilizing our services.
• Feedback Collection: Gather feedback from customers and collaborate with relevant teams to implement product and service enhancements.
• Documentation: Maintain accurate records of customer interactions and feedback in our CRM system.

Qualifications:

• Bachelor's degree in business, marketing, communication, or a related field.
• 0–1 years of experience in managing teams across sales, support, and other cross-functional teams.
• Excellent written and verbal communication skills.
• Passion for providing exceptional customer service.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt in a fast-paced environment.
• Previous experience or internships in customer service or related fields are a plus but not mandatory.