AddressAbout BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Within BNP Paribas, FRB are responsible for activities at the Group level.
FRB OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the FRB.
FRB OPS activities are critical and highly visible. Around 250 applications and 4000 servers are under FRB OPS responsibility.
FRB OPS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.
Therefore, FRB OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.
Job Title:
Application Production Support
Date:
MAr 2024
Department:
ITGP
Location:
Mumbai / Chennai
Business Line / Function:
FRB
Reports to:
(Direct)
ISPL ITG OPS Manager
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
This is for a Support Analyst role, reporting to the Application Support Manager within ISPL ITGP OPS FRB.
The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL.
This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
OPS team member would be working on standard banking software, vendor package and/or BNPP ITG IT FRB or BCEF-IT internally developed applications.
The FRB team member is responsible for providing production support, deployment and maintenance activities of key application platforms within the ITGP OPS FRB domain.
Responsibilities
- Responsible for monitoring production environment and act proactively to prevent application disruption or crash and performance issues
- Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box
- Handling ITIL methodologies such as Change, Incident, Problem, and Service Management to address the production activities
- Monitoring night batch and ensuring reports are generated well and transferred to the client by adhering the SLA defined
- Monitoring the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
- Coordinate with Infrastructure teams on events of patching & upgrade of servers to ensure the applications are stable and running after the infrastructure work
- Responsible for STG/QUAL/PROD deployment and validation,
- Analyzing/documenting problems, recommending solutions and initiating corrective action
- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
- Contribute to the knowledge transfer with Paris OPS teams
- Contribute to the definition of procedures and processes necessary for the team
- Help build team spirit and integrate into BNP Paribas culture
- Contribute to incidents analysis and associated problem management
- Contribute to the regular activity reporting and KPI calculation
- Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
- Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
Technical & Behavioral Competencies
- Knowledge of ITIL – Experience on handling Incident / Problem / Change
- Production Support background is a must
- General IT infrastructure knowledge
- Knowledge on banking application will be preferable
- Person must have knowledge of Linux/Windows OS
- Hands on knowledge in MS-SQL/SQL/Oracle
- Able to understand the Stored Procedure logic
- Knowledge of Dynatrace would be good
- Having functional knowledge in Cash Management preferred
- Experience with Service Now ticketing system
- Familiarity with Autosys
- Good written and spoken English
- Measure and identify areas for improving Quality and overall Delivery
- Able to communicate efficiently
- Good Team Player
- Resource should be comfortable in working shifts - morning/evening/general, oncall weekends and holidays.
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Result Oriented
Communication skills - oral & written
Ability to share / pass on knowledge
Client focused
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to set up relevant performance indicators
Ability to develop and adapt a process
Ability to understand, explain and support change
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
NA
