IT Site Services Specialist I

ABOUT THIS ROLE

JOB DESCRIPTION

Job Title IT Site Services Specialist I

Location Chandigarh

Essential Function

Provide technical user/systems support for desktops/laptops and user computing environments.
Contribute to systems and operational projects.
Perform workstation Hardware/Software installations.
Perform Hardware upgrades, maintenance and repairs.
Resolve end-user incidents & service requests via the Service Desk process.
End to end ownership of IT asset inventory management.
Relationships

Reports to Manager/Sr. Manager/Associate Director IT Operations

Directly Supervises N/A

Provides Work Direction to N/A

Works Closely with All IT Support Teams

External Relationships N/A

Key Accountabilities

Provide standard incident resolution via IT Service Desk processes.
Perform basic workstation, printer and peripheral setup and troubleshooting.
Configure and deliver new workstation hardware based on approved IT standards.
Assist with system upgrades, moves, adds and changes.
Update CMDB as required.
Assist other IT groups with operational support duties.
Conduct user satisfaction call-backs as required.
Additional projects or tasks as assigned by Management.
Skills

Excellent interpersonal, verbal and written communication skills
Excellent problem skills
Client focused approach to work; excellent customer service skills
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple varied tasks with enthusiasm and prioritize workload with attention to detail
Willingness to work in a matrix environment and to value the importance of teamwork.
Education

College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.
Language Skills

Native language and proficiency in verbal and written English
Minimum Work Experience

Basic experience in systems support and operations, including LAN administration, PC and User support.
Specific basic experience is required in one or more of the following area: Hardware (Intel based equipment), Software (PC based operating systems and applications); and others.
Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols.