AddressStepping EDGE is looking for a polite, professional Customer Support Executive to work on an International process. To provide outstanding service to our customers by providing documentation support, data entry, answering questions, handling complaints
Roles and Responsibilities:
· Answering or making calls to clients to learn about and address their needs and book an appointment.
· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
· Building lasting relationships with clients and other call centre team members based on trust and reliability.
· Utilizing software, databases, scripts, and tools appropriately.
· Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
· Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
· Understanding of company products, services, and policies.
· Strong time management and decision making skills.
· Adaptability and accountability.
US accent is required.
Exp: 0 - 1year
Job Type: Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
Schedule:
- Night shift
Supplemental pay types:
- Shift allowance
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- English (Preferred)
Ability to Commute:
- Coimbatore, Tamil Nadu (Required)
Ability to Relocate:
- Coimbatore, Tamil Nadu: Relocate before starting work (Required)
Work Location: In person
