AddressLine of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Human Capital (HC)Management Level
ManagerJob Description & Summary
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.As part of our Learning and Development Deliver team, you’ll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
Job Specification :
Job Title: Learning & Development
Level: Manager
About the Job:
Introduction to PwC Service Delivery Center :
PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India
The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality based skills
L&D Manager Role :
Strategy & Vision:
Work closely with stakeholders on key strategic priorities; provide input into aligning Learning & Development strategy with business goals
Act as a learning and Learning & Development business advisor on effective and leading-edge learning and development strategies to achieve business goals
Develop strategies to drive key strategic business/ Learning & Development initiatives/priorities
Stakeholder Relationship Management:
Build effective relationships with key stakeholders related to development projects (US and Local)
Prepare draft presentations and reports to support stakeholder meetings
Participate in or lead project teams to build positive, collaborative partnerships among business stakeholders, and peers
Program Management:
Plan and run key technical and professional development programs, partnering with the business, vendors, and HR teams.
Work with business to identify technical learning needs, formulate schedules, plan and deliver multiple training sessions to build capabilities
Partner with SMEs and all teams involved to ensure training materials are most up to date
Continuously look for new ways to bring leading edge technologies and concepts to enhance the learning experience of the practitioners
Maintain strong knowledge of development tools, modalities, and learning methodologies
Operations:
Manage L&D investment through effective planning, budgeting and forecasting
Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published, and leveraged for decision making
Support innovative ways of problem solving through formal and informal learning solutions
Communications:
Design and rollout key stakeholder and practitioner communications such as TTT and program schedules, practice-wide communications, learning SPOCs communications, etc.
Metrics/Reporting:
Demonstrate initiative in gathering feedback and data from practitioners, improving learning and development programs, and constantly moving learning to the next level
Produce metric scorecards for learning programs as appropriate
Preferred skills:
Strong understanding of L&D practices and methodologies
Relevant experience in executing learning strategy/processes
Experience in stakeholder management and end-to-end program management
Excellent verbal and written communication skills
Higher levels of proficiency in MS Office tools such as Excel and Power Point
Ability to have a keen eye for data and analysis for meaningful insights is an added advantage
Familiarity with Analytics and learning technologies is an added advantage
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
