AddressAVP - Tele center Head
Roles & responsibilities:
- Drive young B2B Telesales team, with passion and metrics-driven approach to increase productivity, manage pipeline, forecast and drive desired sales behaviors to achieve the targets for acquisition, and retention.
- Responsible to take care of 150+ team comprising telesales, tele service and tele production & hosting team
- Hire, develop, train and lead the new and existing tele sales/service / production team members to grow the revenue and hosting month on month
- Monitor, coach, and develop ways to coach the team to identify service/production needs and pitch the relevant product benefits or suggest suitable actions to complete a sale for the telesales team
- Build service orientation among the servicing team to educate customers to utilize IM platform effectively and improve customer engagement and retention levels for existing customer
- Identify process gaps and plug them in close coordination with the field and telesales teams to improve hosting for new customers
- Work closely with the field sales to improve customer servicing and enhance customer engagement levels on a daily / weekly and monthly basis which will translate to revenue/retention / retention / hosting growth
- Take complete ownership of Sales, hosting, Retention and upsell targets and plan meticulously to achieve them
- Prepare weekly, monthly and/or quarterly sales goals for the Servicing, Sales and production hosting teams
- Monitor actual sales and sales leads, keep track of sales and generate reports that cover sales forecasting, goals and results
- Work closely with the product managers on new feature development, gauging competition, and first-hand customer/market feedback
- Suggest improvements to sales processes as needed, implement improvements, monitor the gains for sustainability and long- term sales process improvement
Preferred candidate profile
- 7+ Years of experience into Telesales and Servicing Division
- Minimum 3 Years of Team Handling Experience
- Must be fluent in Tamil Language
- Client handling and application of Telesales techniques
- Quick thinking and problem-solving
- Vision and foresight to create new opportunities for customer
- Data Interpretation & Report Management
- Preference for candidates with Team handling experience of 100+ Individuals
