Implementation Specialist

HotelKey Overview

Job Posting Date: 8 April 2023

HotelKey is a global software company providing innovative software solutions and services for the hospitality industry - serving both enterprise brands and independent hotels alike. While we at HotelKey are still early on in our journey, we have achieved some impressive accomplishments, including having our software solution get selected at over 12,000+ properties and being the mandated PMS software at three major hotel enterprises.

We have accomplished this success by being committed to providing our customers with industry leading products and outstanding customer service. And we recognize that we are only able to accomplish these things and provide top-quality service by first taking care of our employees.

We are looking for motivated, enthusiastic team players with a passion for technology to join our growing team!

Description

HotelKey, Inc. is seeking an Implementation Specialist to join our growing services team supporting implementation of our Frontdesk product and a suite of ancillary applications, which are part of our new cloud-based Property Management System. HotelKey Implementers will help clients configure our products to support their business needs. Implementers work in conjunction with project managers in getting a Property live on the New HotelKey PMS. You will work with clients to gather requirements and work on implementing the properties on the new PMS with the help of HotelKey ETL product

Responsibilities

• Implement and Deploy new properties on the HotelKey Product Suite.

• Work with client IT teams to implement HotelKey PMS.

• Use the HotelKey ETL tool to convert data from legacy applications.

• Understand client requirements and offer applicable solutions.

• Automated and manual verifications of data load.

• Implement HotelKey PMS and train end users on the implemented software before handing it off to the training team.

• Implement client based customizations in HotelKey Admin for Property Implementations.

• Provide technical support throughout the duration of the implementation

• Assist and train clients in installing the new software and how to use it.

• Create handbooks and online help section to accompany softwareQualifications

Requirement

- Fresher- Diploma /Graduate/Post Graduate with IT/ Computer background.

• Strong verbal and written communication skills required.

• Strong Analytical and presentation skills required.

• Basic SQL, Phyton, AWS.

• XML and Json awareness, Troubleshooting using Charle

• Ready to work in rotational Shift

You'll Succeed With -

Excellent time management and communication skills.

• Flexible and agile with a can-do attitude.

• Ability to work under pressure.

• Proven work experience as a Deployment Coordinator or similar role.

• Experience in the project life cycle, from conception to delivery.

• An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.

• Solid organizational skills, including multitasking and time management.

• Strong teamwork skills.

• Familiarity with risk management and quality assurance control.

• Strong proficiency with G Suite, familiarity with business productivity applications (Zoom, Slack, CRM), and a high level of comfort in getting up to speed with new technology.

What You Can Expect From HotelKey -

As we previously mentioned, HotelKey cares about its employees and is invested in their growth and success. If you join HotelKey, you can expect the following benefits:

• A friendly place to work alongside fantastic people.

• A flexible work schedule in a fast-paced, high-growth company.

• Competitive compensation.

• PTO & paid holidays.
• Health insurance.

HotelKey is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

HotelKey is committed to the full inclusion of all qualified individuals. This means that HotelKey will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions please contact our HR team via email at recruitment@hotelkeyapp.com.