HR IT – Skill Hub Support

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

• Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications
• Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subject-matter experts where escalation is needed
• Collaborate with Global Application Support Specialist, IT developers and other support teams
• Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up
• Coordinate with other 1st level groups for consultation hours, best practices etc
• Preparation of status and KPI (monthly status report)
• Preparation of technical documentation and updating for Troubleshooting and 1st level
• Preparation of training materials, provide training sessions whenever required
• Supporting the onboarding of new team members
• Analysis and coordination or release management (new releases, features and enhancements)
• Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
• Creating and maintaining tracking files
• Maintenance of test data & test users, system cleaning activities
• Content creation and managing application related community and Knowledge Base
• Continuous process improvement, collaborations, and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc
• Acquire and build-up knowledge of dependent applications or systems
• Support any Ad-hoc activities or new work-packages.
• Project Support (if necessary for any roll out activities)
• Supporting project managers in Lisbon for the further roll-out´s in the countries
• Preparation of pre-roll out activities including change and communication management

Degree in Business Administration, Human Resources, Engineering or similar • Previous experience with IT systems or applications support in the HR Area is an added value • Experience working in SaaS solutions• Add on advantage if the person has experience in SAP HCM(Human Capital Management) and SAP SuccessFactors EC modules • Proficiency in Microsoft Office (namely Word, Power Point and Excel) • Knowledge in Power BI, Problem-solving and Analytical aptitude • Excellent communication and presentation skills • Logical, structured, proactive and effective way of working within international virtual teams • Global mindset, Team oriented, resourceful, ability to work on a fast-paced environment and ability to multitask • Fluent English, both written and spoken (C1 level), German is a plus

3 -4 years