AddressPrimary Responsibilities
Business Performance
- Prepare periodical department budget & forecast, manage all operational costs within budgets
- Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
- Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
Operation
- Compile and update Standard Operating Procedures for all areas of responsibility periodically
- Ensure that all auditing and reporting standards are conveyed to staff and adhered to
- Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
- Conduct quality control inspections of all areas of the hotel and share results with the team
- Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
- Conduct monthly Staff Meetings and daily briefings with Operational Managers
- Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
- Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
Team Management
- Interview, select and recruit Housekeeping employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
- Manage organization and cleanliness of departmental areas by conducting weekly walk through
- Perform other duties assigned by the Management
