Hotel Receptionist

Hotel receptionist rolls and responsibilities

• Guest Check-In/Check-Out: Efficiently handling the arrival and departure process for guests.

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• Reservation Management: Managing room reservations, ensuring accuracy, and handling cancellations or modifications.

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• Customer Service: Providing excellent customer service by addressing inquiries, resolving issues, and assisting guests with information.

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• Payment Handling: Processing payments, handling cash, and ensuring accurate billing.

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• Information Hub: Serving as a source of information about the hotel, local attractions, and services.

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• Phone and Email Communication: Answering calls, responding to emails, and directing inquiries to the appropriate departments.

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• Key Management: Distributing room keys and maintaining security by verifying guest identities.

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• Problem Resolution: Addressing and resolving guest complaints or concerns promptly.

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• Lobby Management: Ensuring the reception area is tidy, welcoming, and organized.

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• Collaboration with Other Departments: Coordinating with housekeeping, maintenance, and other hotel departments to ensure smooth operations.

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• Record-Keeping: Maintaining accurate records of guest information, transactions, and room availability.

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• Upselling: Promoting additional services or upgrades to enhance the guest experience and increase revenue.

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• Emergency Response: Being familiar with emergency procedures and assisting guests during emergencies.

SHIFT WISE WORK ( 3 SHIFT)

REQUIRED 2 FEMALE AND 1 MALE RECEPTIONIST

SALARY:- 10,000/- TO 15,000/-

MUST HAVE EXPERIENCE IN HOTEL INDUSTRY

LOCATION:- ROURKELA

Job Types: Full-time, Permanent

Salary: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift
• Morning shift
• Night shift
• Weekend availability

Ability to Relocate:

• Rourkela, Orissa: Relocate before starting work (Required)

Work Location: In person