| Company | Ntt DataSee more |
 Address | Bengaluru, Karnataka |
| Category | IT |
Job description
- Answers the customers' contacts via agreed channels and record reported issues.
- Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
- Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
- Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
- Acts as coach & an escalation point for less experienced colleagues
- Ideally University education, preferably technical degree or Microsoft certifications
- Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus
- Experience of providing Hybrid (Office and Remote) IT support
- Excellent communication and customer service skills
- This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)
Refer code: 964332. Ntt Data - The previous day - 2024-03-23 00:48
