Position : Head Sales
Department : Sales
Purpose of the Role : P & L of the organization, Sales & Marketing, Customer Service
Key Responsbilities :
- Responsible for the overall profitability of the branch and ensure its smooth functioning.
- Basis the revenue target of the Branch, create and implement plans to achieve the target.
- Set and enforce the standards of working and explain the process set by the sales and service head to the team.
- Clearly define the roles and responsibilities of the branch employees.
- Study the location specific market and understand the factors and customer demographics and other factors which will have an impact on the performance of the branch.
- Submit reports on the branch finances and activities to the senior management.
- Ensure conversions of sales enquiries into sales.
- Undertake periodic and timely performance updates.
- Plan and take corrective action if the branch is not performing as per target.
- Deal and engage with irate customers and ensure speedy conversions.
- Develop and ensure implementation of feedback plan for mystery customers.
- Ensure that all the support functions are fully integrated into the branch operations (finance, HR, administration).
- Build mechanisms to track the customer data.
- Collaborate with the functional heads to chart out the development plan for the branch employees.
- Foster and build the values of AMPL.
- Build strong practices to ensure no unethical practices take place.
- Participate in organization wide improvement initiatives.
Key performance Indicators :
- Achieve revenue (number) target
- Achieve Branch Profitability of YoY
- Maintain Margin retention of
- Beat Plan adherence
- Participate in organization improvement initiatives (number)
Competencies :
- Technical - Knowledge of Automotive Retail Industry
Knowledge of Dealership/ Retail Management
Knowledge of Sales working
- Behavorial - Planning
Business Acument
Result Orientation
Communication Skills
Leadership Skills
Qualification : B.Tech or MBA in Management/Finance
Experience : 15-18 yrs