AddressHead - Policy Servicing
We have one good job opportunity for Head Policy Servicing with our Insurance client based in Mumbai
Designation: Head Of Policy Servicing
Experience : 10+ years of work experience in Insurance Industry in Policy Servicing, payout process management
Industry: Insurance only
No of Reports : 15 to 17
Job Location : Mumbai
Educational Qualification required : Bachelor's is mandatory and MBA in relevant field will be an added advantage.
Roles & Responsibilities:
- Making certain that every service request is handled in accordance with agreed-upon service levels in order to maximize NPS and QS
- Developing operational strategies with an emphasis on risk mitigation and customer experience enhancement
- Completing payments to clients that the business started on time.
- Tracking and overseeing the maintenance of unclaimed funds using a variety of techniques
- Committed to enhancing the customer experience through each interaction by focusing on important metrics like NPS and C-SAT
- Increasing cost efficiency using automation, such as Straight Through Processing and Robotic Processes
- Oversee the insurance servicing procedure and guarantee that all financial and non-financial transactions adhere to service requirements.
Principal duties:
- To specify and organize procedures for standardized approval, cancellation, and refund of annuity and survivor benefits.
- To guarantee prompt and efficient processing of both payout and non-payout transactions.
- To guarantee compliance with regulatory TATs.
If this excites you kindly call me on 9924777720
