AddressJob description : Our client is a leading player in the Power Systems Industry in general with a vast range of product offerings in Power System Protection and Recording having presence in Canada and India.
Job Purpose :
- Maintain customer satisfaction by providing problem-solving to current and potential customers and to provide technical support to the sales team.
- Develop and maintain an expert level of technical expertise in electric power system protection and recording devices.
- Assist and mentor junior engineers and technicians.
- Supervisory duties as assigned.
Responsibilities :
- Help customers apply our products through visits, demonstrations, training courses and telephone contact.
- Meet with our customers to determine the feature sets that our products need to have to succeed in the marketplace and provide this information to the Marketing team.
- Take direct ownership for maintaining the customers in Middle East, Africa and Asian markets. Depending on the need remote support shall be extended to customers in other parts of the globe.
- In collaboration with the other members of the Technical Services Group, provide support and to resolve customer concerns providing application notes, conference papers,
- Responding to questions, WEBEX demonstrations etc.
- Contribute with customer service information for strategic plans and reviews done by Marketing; resolving problems; identifying customer service trends; determining system improvements
- Assist in the preparation and presentation of successful bid proposals for products, services and systems.
- Be a secondary customer contact on primarily technical matters.
- Participate in training efforts and assisting customers with the installation, commissioning and troubleshooting involving our products, both on site and from ERL offices.
- Participate in Industry technical meetings such as NASPI, IEEE, PSRC, etc.
- Provide input to the manuals, datasheets, ordering guides etc. for use by the customers.
- Provide support for the company's marketing, sales, Application Engineering and development activities.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Develop and maintain an expert level of knowledge of ERL products and solutions to electric power system protection and automation.
- Complete assigned work within agreed schedule and budget to a high level of quality.
- Assume Project Management role on assigned projects.
- Other duties as assigned.
Skills & Qualifications :
- Bachelor Degree in Electrical Engineering or equivalent work experiences.
- Minimum 15 years working knowledge of electric Power Systems and practices and philosophies
- Working knowledge of protective relay application at utility or engineering firm and industry practices
- Experience with EMTP, load flow and short circuit studies
- Passion for our customers to see them and ERL succeed.
- Excellent technical training, speaking and writing skills
- Ability to work cooperatively in team environment
- Very strong computer and business software skills
- Exceptional organization and get it done skills
Preferred Technical Qualifications:
a) Experience with electric power transmission, distribution, and generation systems
b) Experience in Power Systems protective relay and fault recorder use involving transmission lines and substations.
c) Basic knowledge and experience in networking design, analysis and troubleshooting
d) Knowledge of advanced communication protocols and communication system architecture.
e) Experience being a part of project teams and leading teams
f) Expert knowledge of system protection, integration and automation application.
