Guest Service Associate - Front Office

Primary Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.