Guest Relation Executive

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Guest Relation ExecutiveWork DynamicsWhat's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because at JLL, we make your ambitions our business.And if you have ambitions in Workplace Experience, join us to be inspired by the best.Job profile:Qualification : Prefer BHM/Bachelor's DegreeIndustry Type : FM Services, HotelOverall Experience : 2-4 yearsIndustry Experience : 2-3 yearsTechnical Skills : Computer knowledgeGeneric Skills : Communication, Vendor/people management, Planning, Prioritising and organizingBehaviors : Achievement level, Team work, Learning attitude & Positive thinkingJob Aim:To be responsible for guest's first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.CompetenciesExcellent communication skills.Strong customer service drive.Outstanding problem solving skills.Able to work flexible hours.Quick learner and ability to motivate self.Proven working experience as a Guest Relation Executive.Confidently able to present to clients.Hands-on experience in using visitor management software and MS office.Strong team player within a customer service team environment.Sound like you? To apply you need to be:ResponsibilitiesKey Operations deliveryGreet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.Ensure Accenture specific processes/manuals is followedVisitor admission is properly authorizedMaintained visitor log book and book taxis if requiredAssisting with special needs for visitors with disabilities.Ensuring basic cleanliness of lobby, lifts and public area.Ensure the laptop details are scanned and check for Govt. ID's.Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrivalClient safety and security protocols are followedDaily reconciliation & shredding of daily badges.Participate in Emergency Evacuation procedures including crisis management and business continuity.What you can expect from usYou'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you...Apply Today!Location:On-site -Bengaluru, KAJob Tags:If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!About JLL -For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.This employer is a corporate member ofmyGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,students, inclusive employers & anyone who believes in workplace equality.