AddressWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of (Collections Rep.)
In this role, you would have to answer incoming calls from customers and do outbound calls to collect payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about invoice concern from US Based customer.
Responsibilities
- Responsible to operate in a dynamic and deadline driven environment.
- To communicate with the Global Clients on calls as required for collection of Premiums and Claims
- Investigate historical data for debts and bills.
- Required to perform with strong processing skills and a positive, can do attitude.
- Process payments and refunds
- Resolve billing issues.
- Resolve customer credit issues.
- Contact clients and discuss their overdue payments.
- Update account status records
- Prepare and present reports on collection activities and progress.
- Process Credit Card, Bank drafts
Qualifications we seek in you!
Minimum Qualifications
- Bachelor's / Master degree in Accountancy, Finance, Business Management or any related field
- Preferred CPG Experience
- Working experience in B2B collections, Order management, OTC
- Excellent MS Office skills including MS Excel
Preferred Qualifications/ Skills
- Analytical ability & Problem Solving (incl. Critical Thinking)- B
- Storytelling- B
- Influencing-B
- Stakeholder Management & Collaboration-P
- Curiosity- I
- Communication and Interpersonal Skills - P
- Energy/Agility- P
- Attention to Detail- P
- Order to cash - P
*B- Basic I- Intermediate P- Proficient E-Expert
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, , and YouTube.
Genpact is looking for .
Education : Any Graduate / Post Graduate
