Front Desk Manager

Job summary
Assist Front Office Manager in administering front office functionsSupervise staff and ensure efficient check-in and check-out processMaximize department's financial performance and guest satisfaction
Job seniority: entry level
Responsibilities
• Manage day-to-day operations and meet customer expectations• Develop goals and plans for work prioritization and organization• Handle complaints and resolve conflicts• Supervise staffing levels to meet operational needs• Ensure regular communication with employees• Understand impact of operations on property's financial goals• Utilize interpersonal and communication skills to lead and influence• Build trust and cooperation among team members• Serve as role model and manage all operations in absence of managers• Provide exceptional customer service and exceed guest expectations• Improve service by guiding and coaching employees• Respond to and resolve guest problems and complaints• Implement customer recognition/service program and credit policies• Maximize room revenue and ensure compliance with policies and procedures• Support developmental needs of others and address employee concerns• Participate in employee hiring and orientation programs• Provide information and analyze results to solve problems• Perform duties at Front Desk and run shifts when necessary• Participate in departmental meetings and communicate goals
Requirements
• High school diploma or GED• 2 years experience in guest services, Front Desk, or related area OR• 2-year degree in Hotel and Restaurant Management or related major• No work experience required for degree holders• Knowledge of customer service expectations and parameters• Good interpersonal and communication skills• Ability to lead, influence, and cooperate with team members
Key Skills Needed
• Interpersonal skills• Communication skills• Leadership skills• Customer service skills