Fraud Prevention & Rules Senior Analyst-1

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Fraud Prevention & Rules Senior Analyst-1Fraud Mitigation & Prevention Senior Analyst
This is an exciting opportunity to support an important area of our business to really make an impact on the bottom line and make a huge difference to the customer experience.
Your role will be responsible for MPMS Fraud Prevention & detection strategy by developing and implementing robust fraud rules & strategies across multiple platforms (issuing and acquiring). You will be working in connection with the directors of fraud mitigation & prevention, fraud strategy and fraud operations. The aim of the role is to combat fraud to reduce losses whilst at the same time allowing genuine customer spend to flourish. You will also be working on actions to deter fraudsters from even attempting to target MasterCard Prepaid Management Services & its customers in the first place.
Rule performance, rule writing, reporting, data and insights will be at the heart of this role. You should be excellent at analysing information and identifying fraud to aid prevention by making informed decisions. Fraud rules across multiple platforms need to be effective in deterring fraudsters & mitigating MPMS’ risk. You are required to be proficient with SQL, have a great understanding of Mastercard fraud tools to aid Fraud Prevention and implementation processes.
Having the ability to think creatively but be able to effectively implement solutions and deliver to get results will be key skills you possess. You will be coming in at an exciting time for Mastercard Prepaid Management Services as we are in a period of migrating processors.
Main duties (but not limited to)
• Work with Mastercard Prepaid fraud directors and other key stakeholders to implement an effective fraud rules strategy that minimises the risk of fraud
• Balancing loss prevention against customer experience and striking the right balance between the customer and business needs
• Identify internal/external data sources that provide effective insights in helping to identify high risk/fraudulent transactions for investigation and integrate this into our overall fraud detection and prevention strategy
• Support and be responsible for configuring, operating, and maintaining fraud systems
• Support the Director of Fraud Prevention to continually refine and enhance the fraud rules to help reduce the risk to the business
• Have a strong market network to understand new and emerging risks of fraud and the tools available to combat it and ensure that our processes and controls can react to these risks quickly& effectively
• Deliver market leading results in the identification and elimination of fraud within the industry
• Be part of a team of specialists within this department
• Be part of a 24/7 emergency on-call support team which will require some weekend and evening on call work/emergency support
• Support and take responsibility for writing, testing & implementing fraud rules in all applicable MPMS systems for issuing and acquiring
• Support Director of Fraud Prevention with issuer meetings to provide insight & advice on Fraud Prevention & detection
• Work with the operations team to provide enhancements to reporting by developing and maintaining a comprehensive reporting suite to fulfil both internal fraud monitoring needs and external issuer and regulatory reporting requirements
• Be part of the focal point for outsourced training, coaching and reviews
• Support the development, maintaining, and optimising transaction / payment fraud strategies
• Maximise fraud detection rate while minimising false positive rates
• Deploy Fraud Prevention tools and tactical changes in conjunction with IT and Operations teams
• Keep abreast of new fraud MOs, attacks, or data breaches, and bring awareness to the team and stakeholders
• Optimisation and monitoring performance of fraud detection and prevention systems and associated models
• Configuring fraud systems to manage fraud risk within appetite and budget
• Providing daily, weekly, monthly & quarterly fraud loss monitoring and reporting
• Providing input and impact analysis to fraud incident response as directed
• Working with the business to successfully migrate the business to a new processor. Ensuring fraud mitigation activities are unaffected.
• Identifying new fraud trends as they emerge and quickly recommending and building rules to prevent unnecessary losses
Preferred experience and qualifications
• Advanced experience in fraud rules writing, mitigation & management for card fraud
• Strong interpersonal skills and stakeholder management experience
• SQL experience
• Required experience on tools like Tableau/ Alteryx or any other automation tools
• Strong data and analytical skills
• Good computer literacy, candidates should possess good Microsoft office skills, including Word, Excel, Outlook, Power Point and Project.
• A strategic thinker capable of identifying new concepts and solutions and driving them through to implementation
• Effective at building plans and executing against them to achieve desired results
• Great organisational skills and use of initiative
• The ability to work to tight deadlines and therefore be able to prioritise a workload effectively

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

  
  

• Ensure the confidentiality and integrity of the information being accessed;

  
  

• Report any suspected information security violation or breach, and

  
  

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.