Field counsellor - PSP

Qualification Requirements-

• Graduation in Science/paramedical background preferred – Nursing, MSW, nutritionist, BPTh, BOTh, Counsellor.
• For candidates from non-Science background past experience/ special educational qualification in counselling is mandatory
• Past experience in counselling preferred
• Should be fluent in English ,Hindi and regional languages Brief Profile PSP Counsellor (ALP) 1. Role of a counsellor involves meeting patients
• Meeting patient within 24 hours of receiving request to contact
• Sharing the essence of the Patient Support Program
• Sharing essential information about the disease, broad treatment guidelines and lifestyle modifications
• Carefully listening to the concerns and difficulties faced by the patient
• Emphasizing the importance of compliance to therapy suggested by the treating physician
• Timely follow-up with patients to assess patient progress towards therapeutic outcomes and also to ensure that the rapport and timely communication to the respective doctor.
• Analysis and documenting of reasons for drop-out.
• Taking doctor and patient consent, and proper maintenance of consent forms.
• Supporting queries from patients not enrolled on Saath 7, only if query is related to use of device
• Value Addition to Doctors
• Customizing the patient compliance program to the needs of individual doctors and ensuring timely and high-quality patient servicing, care and counseling.
• Sharing patient progress with doctors.
• Reporting
• Ensure collection of complete and reliable data
• Ensure 100% updation of database of all new and old patients
• Timely reporting of data
• Maintaining complete data confidentiality
• Pharmacovigilance and PTC:
• Report all Adverse Events [HIDDEN TEXT] within 1 working day.
• Report all PTC to [HIDDEN TEXT] within 1 working day.
• Work Flow
  

5.1 New Patient

• New patient contact should be first received by the Counsellor from the doctor/patient
• Once the patient is contacted by the counselor, it is the counselor's responsibility to give feedback on the same to the doctor as soon as possible.
• Visits to new patients at night should be avoided except in cases of absolute urgency.
• Sunday is the weekly off for the PSP team.
  

5.2 Follow-ups of Old patients

• All follow-up calls to be done on a regular basis as per the call plan. Patients to be called as per the last call date.
• Follow-up visit to be done as per program strategy
• Customized visits to be given to patients as per the need & recommendation of doctors
  

5.3 Doctor Co-visit

• To be decided in the beginning of the month and communicated to the PSP coordinator
• Record of number of patients continuing on therapy and their current therapeutic status to be shared with the doctor.(see appendix)
• Record of patients who have discontinued therapy should be shared with the doctor along with the reason for discontinuation.
• Each visit should end by asking the doctor for any special advice /instruction to be given to his/her patients. Reporting
  

[1]Reporting to Regional Coordinator (Sanofi) an national coordinator (Alps)

Experience: 0.00-0.00 Years