AddressOversee the operational requirements of the Housekeeping, Laundry and Horticulture teams ensuring the highest standards of excellence at all times, whilst maintaining a professional and well-organized services.
- Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated
- Ensure that all auditing and reporting standards are conveyed to staff and adhered to
- Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping teams are offered in a timely manner
- Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors
- Work with Director of Engineering to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
- Conduct monthly team meetings and daily briefings with operational managers
- Manage all outside contractors relating to his/her department ensuring they follow all hotel policies
- Ensure that staff rosters are produced in accordance with business requirements
- Oversee operations of Laundry and Linen, Flower and Decoration, Horticulture, minibar
- Perform related duties and special projects assigned, including Duty Management
- Maintenance of all FFE & OS&E Supplies
- Overall in charge of Housekeeping department
- Prepare all departmental budgets and manage all operational costs within budgets
- Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
