AddressRequisition ID: 62332
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
This role in summary
This process involves processing of Annual Maintenance Contract e CRM. The service partners sell AMC to the end customer and then they submit customer information and payment details on eCRM for AMC activation. The agent is supposed to follow and check all the important information before processing and approving any activation request. This process also involves preparing and sending daily reports to the business and service partners. Also all their queries to be handled within agreed turn around time.
Your responsibilities will include
1. Processing of Annual Maintenance Contract for end customers
2. Daily Reporting
3. Responding to queries
4. Managing KPI
5. Reconciliation
Minimum requirements
EDUCATIONAL QUALIFICATIONS & CERTIFICATIONS - Any graduate
EXPERIENCE/ PREFERRED INDUSTRY - 1-2 years
Timing : 9.00 AM to 6.00 PM IST
Preferred skills and experiences
FUNCTIONAL COMPETENCIES:
1. Excellent written and verbal communication skills
2. Flexible to work in shifts
3. Good knowledge of excel/google sheet
4. Good knowledge of SAP & CRM is preferable
BEHAVIOURAL COMPETENCIES :
Personal Credibility: The quality of being perceived as trustworthy, that comes from building relationships, ensuring rigor and relevance in one's work, and consistently achieving great results.
Business Acumen: The application of a broad understanding of the business, the external environment, and cross-functional dependencies that results in highly effective business solutions.
Initiative: Identifying business requirements or opportunities and taking action before being asked or required by the situation.
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
