Enterprise Storage Management

Job Description:

Mandatory Technical Roles / Responsibilities


§ In depth experience on Enterprise Storage Management

§ Open to work in a 24x7 support ( rotational weekend & night shifts )

§ Design, plan, document, and support the configuration of logical and physical NAS and SAN layouts.

§ Provide direction for the installation and configuration of all NetApp software packages as needed to support business requirements.

§ Create and manage scripts to automate the administrative tasks and provide system level reports

§ Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning.

§ Participate in the development of NAS and SAN level solution standards.

§ Develop detailed design, installation, and configuration documentation for enterprise system deployments.

§ Ensure in solutions and deployments of the security of infrastructure and compliance with all applicable security standards

§ Recommend and oversee projects that expand, change, or improve the systems and related infrastructure.

§ Provide assistance in reviewing performance and capacity requests as well as design solution resolution.

§ Collaborate with the management to ensure an understanding of business cases and to ensure that the appropriate solution is selected that meets the business need.

§ Develop solutions with a focus on reducing operating costs or increasing guest and crew experience.

§ Understand advances and changes in the technology industry and work directly with the vendors to assess new technologies.

§ Contribute as necessary in a hands-on manner with the implementation of solutions in support of all projects.

§ Work with other infrastructure teams for new systems designed and engineered.

§ Act as the highest level of technical escalation for production issues encountered.

§ Provide system support and troubleshooting expertise as needed for designed solutions.

§ Perform other duties and special projects as required.

§ Leverage experience to provide input to improvements (People, Process, Tools, and Technology) in the environment, and recommend innovative and automated approaches for system administration tasks

§ Resolve complex issues independently; coordinate and communicate changes and issues with the client and team members and determine root cause

§ Should have in-depth knowledge of tools such as CI, WFA, Active IQ

§ Hands-on experience on Block Storage EMC / Pure / Cisco and Brocade

§ Configuration and troubleshooting of SAN SRDF, Time Finder, Zoning, etc...

§ Good understanding on Fiber Channel concepts.


Optional Technical Responsibilities


§ Understanding of VMware infrastructure specifically datastore provisioning and configuration

§ Experience managing backup infrastructure; NetBackup version 7 or higher preferred

§ General understanding of networking concepts such as VLAN, trunking, LACP, IP addressing and routing

§ Advanced knowledge of file services administration and permissions management and file auditing

§ Advanced understanding of Microsoft Windows environment, including Active Directory, DFS Namespace, CIFS file sharing, and windows clustering

§ Understand procedures to ensure consistent storage provisioning, uptime, regulatory compliance, and data protection.


Other Mandatory Responsibilities




§ Ensure vendors and services providers are providing optimal value to HSBC

§ Reviews and evaluates the team\'s work

§ Creates, maintains and/or contributes to the definition and documentation of any IT standard or service catalog item under team’s purview

§ Leads efforts to improve processes and meet strategic goals within the team

§ Develop team, technology and process roadmaps

§ Ensures team follows IT processes including Change & Release management

§ Oversees NAS performance and capacity by monitoring, alerting and reporting.