Engineer TAC NOC - PRI Customer Fault

Key Responsibilities

• To Ensure 100% service level adherence to business processes
• B2B & B2C Customer Fault handing by end to end closer within SLA with customer satisfaction.
• Periodic Audit of User Profile and Inventory management as a preventive measure to reduce fault rate.
• Migration to be complete with 100% success ( zero failure)
• Quick response and closer of off line and online cases.
• Ensuring all Voice feature testing on new FTTH Sites.
• Ensuring 100 % Barring/Unbarring closer within SLA with zero failure.
• New Product learning and knowledge sharing among team members to enhance team skills.
• PRI Traffic Report Analyses & Preparing
• PRI and Analog User profile (Copper/FTTH) creation, Modification, Deletion and use of tools (U2000 LMT,

SPG).

• B number analysis check, creation, Modification.
• Fault cases report preparation and analyses.
• Activity scheduling and execution with Inter department coordination.
• Fault analysis and troubleshooting of FTTH subscribers at MSAN end.

Experience & Skills
Skills Required

• Analytical and problems Solving
• Hands-on experience on IMS and Wireline products
• Strong communication skills
• Process orientation
• Basic knowledge of MS Office
• Cross functional skills

Work Experience

• At least 4-5 years of work experience and 2 years in Network of Telecom or related industry

For Employees
B2B & B2C Experience
Org: Airtel
Designation: Engineer
TAC NOC
Experience: 4-10 years
Position Type:
permanent
Business Unit:
Homes.UNOC
Location: TNL-HRGurgaon-
UNOC
Department:

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .