Address
Form of work
This role has been designated as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
In the HPE Chief Technology Office, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you.
What you'll do:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:
Actas a senior Escalation Engineer handling high priority issues on the HPE Data Fabric Platform
- Troubleshooting complex issues with the HPE Data Fabric Platform including the distributed filesystem, NoSQL database and security components
- Managing highly demanding critical customer accounts under pressure to ensure customer satisfaction
- Utilizing strong analytical skills to dig deep into the problem, reproducing in-house, performing root cause and working with HPE's Data Fabric Engineering team when needed
- Coordinating with Engineering on product defects, testing and patch delivery to customers. Maintaining all communication and drive prompt closure of cases through HPE's Data Fabric Support team
Act as a sustaining engineer handling software enhancements to improve supportability and addressing product defects
- Developing supportability tools to be packaged with the HPE Data Fabric Platform to improve customer experience and reduce case time to resolution.
- Developing software fixes for product defects in coordination with HPE's Data Fabric Engineering team
Perform knowledge sharing and training to facilitate team growth and scalability
- Capturing best practices as part of the engagement and writes knowledge articles for self-service
- Provide core platform training to new team members and new product release enablement to HPE's Data Fabric Support organization
- Perform hands on testing with early release product features and provide feedback and defect reports to QA and Engineering
What you need to bring:
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering or a related field
- 7-10 years in a Customer Support position handling high priority issues and escalations
- Experience in leading or providing expertise to cross-functional teams or projects
- Very good know-how in a Distributed Systems environment
Knowledge and Skills:
- Programming language experience: Java, Python, and C/C++
- Java/C++ development skills would be beneficial
- Advanced knowledge of Linux operating system administration and troubleshooting tools
- Knowledge of software build tools and experience analyzing core files
- Excellent verbal and written communication skills in language to be supported.
- Advanced troubleshooting skills in a technical environment.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
