AddressAs the Director of Operations, you will display strong operational, analytical, organizational, and administrative skills to ensure guest satisfaction and contribute to the success of the hotel.
Key Expectations:-
- Lead team to exceed total budgeted revenues
- Strategize and manage footfall at hotel
- Contribute to the hotel achieving budgeted GOP
- Lead the hotel in absence of General Manager
- Drive self education to become a General Manager
What You Will Be Doing:
- Director of Operations leads and supervises all relevant activities in operations departments and manage overall operations in absence of General Manager
- He/she is mainly responsible for the commercial results of operational departments.
- He/she always keeps close contact with the General Manager and co-ordinates relevant activities to improve commercial and other results
- Ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.
- He/she personally cares about the Management Development within his/her area of responsibility, encourages and evaluates candidates on a regular basis.
- He/she also acts as the "Ambassador" for Raffles brand in maintaining good and regular relation with the owners or the representatives of the owning company
- In performing these duties he/she shall at all times maintain good relations with his/her super the Department Heads as well as the local authorities and other key persons On- going self - driven education on hotel, hotel industry, local market, and technology
- Handle guest interactions professionally and appropriately
- Effectively communicate with other hotel departments, regional, and corporate teams
- Be a champion of Raffles brand belief, and live the Accor Values at all times
Key Qualifications:
- Bachelor's Degree/Masters Degree from a reputable hospitality school preferred
- Minimum 15 years of total experience with strong operations background and previous experience in heading Food and Beverage operations will be preferred.
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading, writing and oral proficiency in English language, knowledge of Fresh language can be added advantage
- Ability to communicate in a local language where the hotel operates is desirable
- Strong working knowledge of Digital tools
- Strong leadership, interpersonal and training skills.
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Talent Required
- Professional, Ethical, Honest, Trustworthy, Enthusiasm and Positive Attitude
- Confident yet Humble, Self-Aware, Competitive, Goals and Results Oriented
- Natural Intuition, Anticipates Needs, Problem/Puzzle Solver Strategic, Sees the Big Picture
- Self-motivated, Hard Working, Quick learner, Strives to Keep Learning
- Cares for Others: Team Members and Guests
- Prioritizes First, then Acts
Your Team and Working Environment:
- You would be reporting to the General Manager of the hotel
- While reporting to general manager, you will be responsible for operations of the hotel
- You have to manage the Leadership team of Front Office, Housekeeping, Food and Beverage, Culinary and Spa.
- Ensure Leadership team is well aware of business forecast and strategies of the hotel\
- Liaise with the corporate office team to integrate the India and South Asia revenue management strategy
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
Occupational Health & Safety Employee Responsibility
All employees to safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
