AddressHIR ING
Job Skills
Service Desk Manager_WP, Delivery Management, IMS Workplace Services
Description
About The Role:
- We are looking for a Digital Workplace Solution Architect with experience in Presales, Solution Architecture, TCO propositions for Workplace Solutions covering Service Desk, Deskside, Field Services, Collaboration Tools, Desktop Engineering & End User Technology Enablers/Accelerators etc.
- The candidate will drive various OEM engagements, winning strategy with regard to Digital Workplace Solutions and undertake end to end ownership of an opportunity from assessment to proposition and winning.
Key Responsibilities of the Role:
- Own and deliver on proactive & RFP based solution proposals with a major emphasis on value for our customers and prospects.
- Deliver collaterals, industry trends and point of views PoVs, client visit presentations, thought articles etc.
- Closely work with Sales, Presales, Alliance Team to build relevant partnerships with major solution providers, service providers with complementary skills.
- Conceptualize and develop framework, accelerators or solutions for specific needs.
- Periodic reviews with leadership team on service line operations, progress and overall direction.
Technical Responsibilities:
- Contribute to the practice strategy by suggesting new service capabilities, developing leading products that best address customer requirements and increase our revenues
- Define and manage service offering alongside development roadmap and investments.
- Collaborate with partners, analyst firms and innovation teams and delivery SMEs to define and develop new services and capabilities.
- Expertise in one or more of the following skills like span desktop engineering, endpoint monitoring and management, virtual workspace, endpoint automation, PC as a Service, communication, collaboration and productivity tools and services, Service Desk, Field Services, Deskside support, Self-Service, Conversational AI, knowledge management, digital experience management and more containing modernization requirements etc.
- Should have strong knowledge of tools such as Chat, ChatBot, ChatGPT, Email Parser, Self-Heal solutions such as Next Think, Systrack etc.
- Act as the solution lead for key deals, working with our team of Presales Solution Architects and Bid Management to create/persuasive proposals that are robust, transparent and based on achievable deliverables and outcomes.
Essential Qualifications:
- Bachelors in Technology with an MBA is a must.
