Dg - Process Developer - Credit Control (O2C/Ar)

Responsibilities

Premium application, reinstatement, renewal of payment received from policy holders

Backdate and cancellation of polices in case of payment made by policy holder get bounce

Respond to email /phone queries related to disputed cases

Research and analyze the disputes/deductions in ERP

Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution

See opportunities and recommend solutions for process and automation improvements

Daily reporting of individual portfolios to track and monitor the past dues and pending items

Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact

Work as a teammate to process any adhoc request in a timely manner.

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.

Call out problems to senior staff members and or management as appropriate.

Qualifications

B.Com

Freshers are eligible

Excellent English interpersonal skills

Preferred Experience

Prior cash application experience!

MS Excel knowledge