DET Cloud ops AWS Support Engineer GDSF02

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Career Family: AWS

Role Type: AWS Support Engineer

The opportunity

• We're looking for an AWS Support Engineer with 3.5 to 7 years of experience who can:

You will be tasked with envisioning, defining, and implementing mature DevOps processes and tools, ensuring seamless integration and alignment with business needs at an advanced level.

As a part of your role, you would be responsible for promptly resolving complex DevOps-related issues, providing expert and strategic solutions promptly and effectively.

Your key responsibilities

• Provisioning, operating, and managing distributed application systems on the AWS platform.
• Implementing, supporting, and maintaining AWS services in a diverse range of infrastructures.
• Resolving AWS-related issues and contributing to root cause analysis for significant problems.
• Providing strategic advice and high-level technical support to clients and internal teams.
• Setting up and maintaining automated systems for AWS using CI/CD tools.
• Ensuring system security through the use of best-in-class cloud security solutions.
• Evaluating the latest AWS services and advising on their relevance and usefulness for the organization.
• Collaborating with architecture teams to implement and maintain cloud solutions in line with best practices.
• Assisting with cloud strategies, roadmaps, and migration plans.
• Training and guiding team members in managing and troubleshooting AWS environments.
• Conducting system audits for adherence to architectural standards, ensuring high system performance, and monitoring capacity and security.
• Configuring and managing disaster recovery strategies and planning for the business continuity of cloud-hosted applications.
• Keeping up-to-date with the latest developments in AWS and cloud technologies, ensuring the adoption of new practices and technologies where beneficial to the business.

Skills and attributes for success

• Ability to multitask and work in a fast-paced, collaborative team environment
• Ability to travel in accordance with client and other job requirements
• Excellent written and oral communication skills; writing, publishing and conference-level presentation skills a plus.

To qualify for the role, you must have

• Degree in Engineering, IT, Computer Science
• AWS certified Soolution Architect , AWS DevOps Engineerrelated certifications

Ideally, you'll also have

AWS Solution Architect Expert, AWS SysOps Engineer certifications.

Technologies and Tools

• WS Services: Familiarity with a wide range of AWS services such as EC2, S3, EBS, ELB, RDS, VPC, Route53, CloudFront, CloudWatch, IAM, and more.
• Networking and Security: Understanding of network technologies as they relate to AWS such as VPCs, VPN, Direct Connect, and AWS Transit Gateway. Knowledge of security concepts and tools such as AWS Shield, AWS Secrets Manager, and AWS WAF.
• CI/CD Tools: Experience in CI/CD pipelines, understanding tools such as Jenkins, AWS CodePipeline, AWS CodeCommit, AWS CodeBuild, and AWS CodeDeploy.
• Infrastructure as Code (IaC): Proficiency in AWS CloudFormation or other IaC tools like Terraform is often required.
• Monitoring Tools: Familiarity with monitoring and log aggregation tools such as AWS CloudWatch, AWS CloudTrail, and third-party solutions like Datadog or Splunk.
• Scripting Languages: Proficiency in scripting languages like Python, Bash, or PowerShell for automation and routine tasks.
• Container Services: Familiarity with Docker and container orchestration services like Amazon ECS or Kubernetes.
• Databases: Experience with relational and NoSQL databases such as Amazon RDS, Amazon DynamoDB.
• OS: Knowledge of Linux and Windows operating systems as most of the AWS workloads run on one of these platforms.
• Virtualization: Knowledge of virtualization technology.
• Communication: Should have good communication skills and be comfortable explaining technical issues to a variety of audiences, including those who may not have a technical background.

What we look for

• Monitoring and alerting: Closely monitor for anomalies and threats.
• Incident and Problem Triage: Assessment of defects to identify and map to the right queue (Platform / Info security / Application / Infrastructure)
• Incident Management: Monitor the Service management queue, ensure incidents are being updated and the customers are being communicated to.
• Change and Release Management: Co-ordination of release management, including managing agreed components of Runsheet's and change control documentation
• Patch management, Problem Management: Root cause analysis to identify underlying issues
• System and Security Maintenance: Perform system and security level maintenance activities.
• Documentation: All root-cause findings from incident or problem managed need to be documented as a repeatable process for future support.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.