Desktop Support Engineer

Proven work experience as a Desktop Support Engineer or similar role
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Hands-on experience with Windows OS environments.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Working knowledge of office automation products and computer peripherals, like printers and scanners
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude.

Macropace Technologies is looking for .

Education : Any Graduate / Post Graduate