Debt Management-Collection Officer-Cards Flow - Vizag

Group Company: HDFC Bank Limited

Designation: Debt Management-Collection Officer-Cards Flow (159_2695_100106)

Office Location: Visakhapatnam Bank House Vizag (Branch)

Position description: Collection Officer-Cards Flow

Primary Responsibilities:

• Credit Card Resolutions & Rollbacks.
• Meet Business Resolution & Rollback Targets.
• Capture Accurate Feedback , Reason codes & Trails in collection system
• 100% Coverage on allocated accounts.
• Increase & Provide appropriate Attempt Intensity on Allocated Accounts.
• Coordinate with Field executive / Cbsl staff for field followup.

Additional Responsibilities:

• Highlight any abnormal portfolio trends.

Educational qualifications preferred

• Category: Bachelor's Degree
  
• Academic score: Pass
• Institution tier: Any

Required Certification/s:

Perferably DRA certified ( Debt Recovery Agent )

Required Training/s:

DRA Training by IIBF ( Preferable)

Required work experience

• Industry: Banking/NBFC Preferred
• Role: Collections/Sales/Customer interaction related profiles
• Years of experience: 0 to 2

Required Knowledge:

Excel and MS office

Required Skills:

Negotiation skills,Communication skills

Other details

• Contract Types: Permanent
• Union Affiliation: No