AddressAbout the Company:
Stay Vista is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones. Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency. Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travelers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas.
Diversity and Inclusion is one of our core values at Stay Vista and we aim to provide equal opportunities to our employees and applicants for employment with regard to race,religion, colour, age, sex, national origin, sexual orientation, gender identity, disablity or any other category. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees.
Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.
Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.
Location: Andheri, Mumbai
Job Responsibilities:
- Create Rosters, Login Adherence, CC dashboards.
- Monitor Agent Performance Reports and Lead Performance Reports.
- Create Weekly Revenue MIS and Quality MIS and Create reports.
- Experienced in call calibration of Agents and Team Leaders.
- Overseeing scheduling adherence and communicating necessary Changes to the agents, operations and vendor.
Required Skills:
- Experienced in Contact Center and familiar with concepts like inflow forecasting, handle time and queue management.
- Graduate or equivalent experience.
- Fluent English
- Good in excel and Google sheets.
- Quick learning skills to easily pick up new tasks and software.
- Ability to self manage and prioritize workload to maintain and improve processes.
- Good Attention to detail, ability to implement effective solutions quickly and find mistakes in complex data.
- Excellent written and verbal communication.
- Ability to analyze trends and make continuous improvements.
- Flexibility, ability to respond well to fast decision changes.
