D Technical and Functional SME

This is a hands-on role and the holder will equally provide configuration to Dynamics 365 F&O and HR modules as well as assisting in the implementation and support of Dynamics 365 solutions.

This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.

Roles and Responsibilities:

• Working closely with the D365 Solution Architect to support the delivery of D365 initiatives - with a stronger focus on F&O
• Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
• Inspiring the business through demonstrations of the possibilities of D365 F&O (more important), CE & HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
• Maximising the use of D365 F&O, CE & HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
• Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs
• Developing functional designs, test plans and scripts where applicable
• Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
• Go-live and post-live support
• Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
• Preparing and representing D365 F&O, CE & HR changes at CAB
• Advising customers on best practices for D365 F&O, CE & HR processes, user interface and architecture
• Advising on complex D365 F&O, CE & HR cases and proposing comprehensive solutions
• Working with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget
• Developing solutions that improve the efficiency and capability of F&O system users
• Implementing product best practices based on Microsoft Dynamics standards and supported configurations
• Become the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams.
• Help and guidance with training SME’s in areas specific to their BAU activities
• Working closely with the D365 technical delivery manager on areas that require further engagement with the business
• Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base
• Supporting on surrounding application projects
• Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
• Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests
• Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
• Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.

Requirements

• 3+ years of experience configuring and implementing Dynamics 365 Finance and Operations
• Bachelor’s degree in accounting or finance preferred and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or Bachelor’s degree in Computer science or Information systems / Engineering and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
• Good knowledge of D365 F&O (mandatory), CE (advantage) & HR (nice to have)
• Proven experience in business analysis with organisations of various size and complexity
• Business process mapping and optimisation
• Excellent problem-solving and analytical skills
• Experience leading ongoing reviews of business processes and developing optimisation strategies
• Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder

QUALIFICATIONS & EXPERIENCE

• Must have in depth knowledge of Dynamics 365 F&O
• Understanding of D365 CE (PSA) & HR
• Good grasp of new and emerging technology trends
• In depth understanding of ERP applications

COMPETENCIES

Problem Solving

- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s)

Innovation & Creativity

- Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.

- Shows initiative in work, contributing new solutions or new ways of doing things

Applied Thinking/Decision Making

- Be prepared to make decisions and effective implementation of those decisions

- Translates decisions into effective actions and implementation

- Acts decisively and make difficult decisions even if unpopular

Results Oriented

- Delivers on personal objectives to deliver to strategic and department plans

- Focuses on delivery, strives to exceed expectations

- Shows drive and determination to achieve high standards

Driving profit/margin improvement

- Suggests and makes improvements and efficiencies to manage costs and improve margins

- Understands need to work within project scope including price

Communication, planning work and influencing

- Communicates clearly and concisely using language appropriate to audience

- Displays sensitivity to develop constructive relationships with others

- Plans and organises workload of own and others, suggests priorities as necessary

All employees are expected to display behaviors reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.