AddressDescription
ROLE TITLE: Process mining – Customer Value manager - CVM (delivery lead)
LOCATION: Pune/Ahmedabad/Bangalore
Role Purpose:
1)The CVM is responsible for leading. identifying and driving squads towards the acceleration of Simplification, Digitalisation and Automation opportunities of the end-to-end process’s transformation within projects across different local markets/group/VOIS
2)The CVM is responsible for generating high value use cases, working closely with the customers performing data transformations, conducting analysis, and developing data-driven process insights and actions. Also, would look for opportunities in implementing the newest features and functionalities of process mining, like Process Automation, Task Mining and Machine Learning.
3)CVM play the role of strategic advisors along the entire Celonis driven transformation journey and in doing so, they would consult with customers on their strategic orientation and overall objectives, derive concrete recommendations for action and advise them on the design and implementation of a suitable organizational form.
4)The CVM will design/refine the approach, methodology and manage business needs including shaping and scoping leads, aligning to business strategy and goals, eliciting business requirements and benefits, and ensuring traceability of requirements and value throughout the project lifecycle (Agile backlog)
5)The role requires CVM to bring an affinity for Big Data, Process Mining, using analytical thinking.
Job Responsibility
Performance – Delivery based
- Responsible to identifying, driving and realising value delivery for all projects
- Tracking and maintaining value delivery
- Lead benefit case analysis
- Challenge process deep-dives and business requirements.
- Validate transformation dependencies and risks.
- Work with IT and business to unlock the full potential of Celonis platform and offer to stakeholders
- Facilitate senior business stakeholder relationships
- Leverage and build on Design a re-usable deployment approach to enable RPA, ML and AI future transformation capability
- Accountable for identifying and supporting continuous Improvement initiatives that result in quantitative and qualitative improvements to costs, quality, speed and service.
- Build a robust forecast on process areas for transformation to enable backlog delivery planning
- Interact with key stakeholders and customer to enable a strong value realisation outcome by deploying process mining and its capabilities
- Maintains awareness of comparable process performance in the industry and strives to achieve best in class
- Work with SM & PO to ensure all business change activities are understood and managed.
- Responsible for enabling digital strategy delivery
- Maintains an active list of ideas/leads, establishing an implementation schedule based on practicality, benefits & priority
Role Specification (Technical / Professional Expertise)
Essential
Experience of leading and managing business transformation/consulting projects using lean, six sigma, AGILE, PMP methodology
Strong data analytics experience
Present complex technical issues in a simple and understandable way
Bring an affinity for Big Data, Process Mining & analytical thinking
Excellent business acumen and understanding of the role of the capability in contributing to business value
Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc.
Excellent coaching, mentoring skills to on-board new people in advisory
Ability to influence cross-functional teams without formal authority
A strong customer-centric focus, with an entrepreneurial and ROL mind-set, ability to function with a high degree of autonomy
Excellent detailed written and verbal communication skills
Systemic problem solver adept at implementing solutions to solve root cause of problems
Ability to work independently and to establish priorities
Good understanding of software development processes
Strong ability to raise and/or resolve issues
Sets expectations, tracks and communicates results
Creative and change-oriented
Adaptability and flexibility
Desired
In-depth understanding of both the current Telecommunications and digital. services market and emerging business and technology trends
Financial literacy of approaches such as activity based costing, labour variance, dashboards etc.
Market research, design thinking, and lean start-up methods; business modelling
Experience with survey management, forms, processes & analysis
Skills
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
