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SalaryCompany Overview
Magnigeeks Technologies Private Limited is a web development company that specializes in creating innovative and high-quality web-based solutions. Our focus is on merging design, functionality, and marketing to ensure our clients' websites are successful. With a passion for technology, we assess our clients' business goals and target market to provide effective solutions.
Job Overview
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Executive-Female. As a Customer Support Executive-Female, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Bhubaneswar, Odisha, India, and is suitable for candidates with less than 1 year of experience.
Qualifications and Skills
- Excellent communication skills in English, Hindi, and Odia
- Strong interpersonal and customer service skills
- Patience and ability to handle difficult customers
- Experience in cold calling and customer outreach
- Proficiency in Microsoft Excel and data sourcing
- Ability to multitask and prioritize tasks effectively
- Attention to detail and problem-solving abilities
- Ability to work in a fast-paced and team-oriented environment
Roles and Responsibilities
- Responding to customer inquiries and resolving issues in a professional and timely manner
- Assisting customers with product information and technical support
- Providing guidance and troubleshooting customer problems via phone, email, and live chat
- Maintaining accurate customer records and updating relevant information in the CRM system
- Collaborating with cross-functional teams to ensure customer satisfaction
- Identifying and escalating priority issues to the appropriate department
- Contributing to the development of Customer Support procedures and guidelines
- Conducting customer satisfaction surveys and gathering feedback
- Keeping up-to-date with product knowledge and industry trends
