Address
Form of work JD- Customer Success Executive:
Roles and Responsibilities:
- On-board clients: Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals.
- Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time frames. Effectively handle the escalations from customers.
- Sales: Ensure achievement of the revenue targets, manage key customers and build long term relationships. Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from accounts. Follow up on upcoming renewals with the key accounts.
- Plan & Execute Project: Set milestones while managing risks, coordinate with the key accounts and various internal teams to seamlessly deploy the product in the field within the stipulated time.
- Project health maintenance: Ensure smooth functioning of the deployed solution and quick redressal of issues with the help of an internal troubleshooting team within pre-defined SLAs. Periodically report to the customer and dipstick for red flag warnings.
- Gather feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
- Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.
Must-have Requirements:
1. 1-3 years of relevant professional experience.
2. Bachelor's in engineering, Master's preferred.
3. Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
4. Excellent analytical, communication, presentation and problem-solving skills
