AddressAbout the Role:Title:
Customer Success Associate
Team:
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative who is ready to join our growing global team. The successful candidate will work closely with current members of the Customer Success team in understanding and utilizing data we have and translating that to solve problems and track business.
The candidate must possess excellent data and analytical skills, can autonomously manage requests and drive maximum value and success for the team and our clients.
For more regarding OSTTRA, please visit: www.osttra.com
The Impact:
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.
What’s in it for you:
Opportunity for growth and network across a wide range of Sales and Business focused teams
Exposure to rapid change in Global Derivative Markets and the effect it has on Fintech
Building internal and external relationships
Responsibilities
Interpret data, analyze results using statistical techniques and provide ongoing reports
Develop and data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Acquire data from primary or secondary data sources and maintain data
Identify, analyze, and interpret trends or patterns in complex data sets
Filter and “clean” data by reviewing
Work with team to prioritize business and information needs
Liaise with internal stakeholders to fully understand data content
Locate and define new process improvement opportunities
Producing reports and charts communicating trends within data to non-specialists
Presenting information generated from data for internal and external stakeholders
What We’re Looking For:
A sound knowledge of financial markets and market participants
2 - 3 years working experience as a data analyst or business data analyst
Excellent numerical and analytical skills
Knowledge of data modelling, data cleansing and data enrichment
Knowledge of statistics and experience in using statistical packages for analysing datasets
Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy
Fluency in English and 1 or more language
Good verbal, written, social and interpersonal skills
Active team player who thrives in a multi-tasking environment and can adjust priorities on the fly while still having the ability to focus on details
The Location: Gurgaon - India (OSTTRA)
About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at www.osttra.com .
What’s In It For You?
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
Job ID: 291549
Posted On: 2024-02-20
Location: Gurgaon, Haryana, India
