Customer Service Officer

Key Accountabilities

• Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition.
• Sourcing of asset products including JDL renewal & NTB and other asset products.
• Term Deposit book growth - incremental and NTB.
• Increase of Fee Income by Forex fee income and cross selling of TPP.
• Digital onboarding of customers.

Job Duties & responsibilities

• AML/KYC/RE-KYC & Other operational & compliance adherence
• Ensure timely completion of training modules assigned.
• Ensure complaints are responded to and addressed in a timely manner.
• Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody.
• Compliance to audit observations